New to Sovrn here. One of our users reported an auto-play ad. How can we make sure no such ads are displayed to our users?
Welcome to the sovrn community, we are thrilled to have you!
Within your account, there are multiple blocks that we can put in place to prohibit these ads from firing on the page. Due to the nature of malicious advertisers, there are exceptions that slip through our filters from time to time, but our Ad Quality team is taking a very proactive approach in stomping out these creatives from our exchange. Please reach out to firstname.lastname@example.org with your sovrn username and I would be happy to align these parameters.
All sorted out now - thank you!